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Terms & Conditions

Important Legal Information – DPM LLC Retail Terms and Conditions of Sale, Internet, and Privacy Polices.

Use of this Web Site constitutes your explicit and informed acceptance of the following.

Thank you for visiting www.aspenbaycandles.com. This Web Site is owned and provided by The DESIREPATH MISSISSIPPI LLC ("DPM LLC"), doing business as Aspen Bay Candles, Capri Blue Candles, Low Country Luxe, Jimmy Belasco Candles and other affiliated brands. Please understand that all services provided by DPM through this Web Site, including the sale of any products, are provided subject to the following terms and conditions. BY USING THIS WEB SITE, WHETHER BY PURCHASING ANY PRODUCTS FROM OUR SITE OR BY DOWNLOADING ANY INFORMATION OR MATERIALS FROM THE SITE OR OTHERWISE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND AGREE THAT YOU WILL BE BOUND BY AND SUBJECT TO THESE TERMS AND CONDITIONS. In the event of a violation of any of these terms and conditions, DPM LLC reserves the right to deny future access to the Web Site and to seek all remedies available at law and in equity.

Trademarks, Copyright, etc.
This Web Site is owned and operated by DPM LLC. The material included herein, including without limitation all content, text, graphics, artwork, photographs, site design, logos, icons, images, audio or video clips, code, scripts and software (collectively, the "Materials"), is the property of DPM LLC and/or its content suppliers and is protected by the trademark, copyright and other intellectual property laws of the United States and other countries. The selection, arrangement and compilation of all of the foregoing in the manner depicted are also the property of DPM LLC and is protected by said laws. ALL RIGHTS ARE EXPRESSLY RESERVED. No right, title or interest in and to the materials is conveyed or granted to you. You may not copy, reproduce, republish, transmit, disseminate, distribute, display, post, modify, create derivative works from, sell, license or otherwise use or exploit in any way whatsoever any Materials or other content from this Web Site without the prior written consent of DPM LLC. Without in any way limiting the foregoing, you agree not to use the Web Site or any Materials for any commercial or competitive purposes or for any other purposes which may be harmful or detrimental to DPM LLC or its business.
DPM LLC retains all rights to its trademarks, trade names, brand names, trade dress and other such intellectual property, including but not limited to, without limitation, Aspen Bay Candles®, Olio®, Pineapple Pinecone®, Blossom®, Capri Blue Candle®, Low Country Luxe®, Jimmy Belasco Candles® and the fragrance names of many of our products, as indicated, all of which are registered and/or common law trademarks of DPM LLC in the United States and in other countries. These trademarks, together with all associated service marks, slogans and other DPM LLC product names, graphics, logos, service names and custom icons are included within the intellectual property of DPM LLC and all rights thereto are expressly reserved. DPM LLC\\\'s trademarks and intellectual property may not be used by any third party without the express written permission of the Company and, without limiting the foregoing, may not be used in connection with any product or service or in any manner that is likely to or may dilute the strength of the trademark, disparage or discredit DPM LLC or its products and services, or cause confusion among consumers. Any other trademarks that appear on this site and are not owned by DPM LLC are the property of their respective owners.
Metatags, Hidden Text, Linking or Framing

DPM LLC expressly prohibits any use of our trademarks, trade names or brand names in metatags, keywords and/or hidden text. The use of our trademarks, trade names or brand names in metatags, keywords or hidden text constitutes trademark infringement, and the use of any of the foregoing for purposes of gaining higher rankings in search engines constitutes unfair competition. Linking to this Web Site, or any page or portion thereof, without the prior written consent of DPM LLC is expressly prohibited. Likewise, framing, in-line linking or other methods of association of the DPM LLC Web Site or its Materials with any other site, advertisement, link or other information or materials not originating from this Web Site is expressly prohibited.

Subject to Change
DPM LLC reserves the right to make changes or modifications to this Web Site or to any of the terms, conditions, disclaimers and policies referenced herein, and to add or remove any portion of the site, including any portion of these Terms and Conditions, at any time, in its sole discretion and without notice. All such changes shall be effective immediately upon posting. You should review these terms and Conditions frequently, as your use of the Web Site following any changes to these Terms and Conditions shall constitute your acceptance of and agreement to be bound by the revised terms and Conditions whether or not you have actually reviewed them. DPM LLC may in its sole discretion terminate, suspend or discontinue any aspect of the Web Site, including the availability of any features or products, at any time and without notice or liability. DPM LLC may also restrict your access to all or any portion of the Web Site without notice or liability.

Products and Prices
Without limiting the generality of the foregoing section (Subject to Change), the price and availability of any products contained or referenced on this Web Site is subject to change at any time and without notice. As noted elsewhere herein, DPM LLC is not responsible for any typographical errors, which specifically includes those relating to the price or size of an item.

All prices displayed on this site apply only to the products and services available on the Web Site and may not necessarily reflect the prices of such products or services, or similar items, available through our retail stores, catalogs or otherwise. Prices are at all times subject to availability and nothing herein shall constitute an "offer to sell." We at all times reserve the right to limit the quantity of any item sold or to refuse a requested order altogether. Without limiting the generality of the foregoing, we specifically reserve the right to refuse to sell to any person or entity known or believed by us to be a reseller of our products. The receipt of an e-mail confirmation of your order is simply an acknowledgement that we have received your requested order and does not constitute an offer to sell.

Applicable Law
This Web Site is created, controlled and maintained by DPM LLC, a company organized in the State of Indiana. Accordingly, the laws of the State of Indiana shall in all events govern any disputes relating to this Web Site, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. DPM LLC makes no representations as to the compliance of the Web Site or its terms and conditions with any applicable law. If you choose to access the Web Site from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use the Web Site in violation of U.S. export laws.

By using this Web Site, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the Commonwealth of Massachusetts and agree that it shall serve as the sole and exclusive venue for any disputes relating to this Web Site. Any claim or cause of action brought by you with respect to matters related to the Web Site, including these terms and conditions, must be brought in a state or federal court located in the Commonwealth of Massachusetts and must be commenced no later than one year after the claim arises.

If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement between the parties as to matters relating to this Web Site and may only be modified by a writing signed by both parties.

Third Party Sites
As a convenience to you, and for informational purposes only, DPM LLC may from time to time provide links to web sites operated by other entities unrelated to DPM LLC. If you use any such link, you acknowledge that you will be leaving this Web Site to visit another. If you decide to visit any linked site, you do so at your own risk. DPM LLC expressly disclaims any responsibility, liability, warranty or representation regarding any linked site or the information, materials, content, products or services contained in or provided by such site. Moreover, providing such a link in no way implies that DPM LLC endorses or adopts any information, articles, products, services, or other materials appearing on or provided by the linked site, and DPM LLC expressly disclaims any such endorsement.

Disclaimer of Warranties
THIS WEB SITE AND THE MATERIALS, CONTENT AND PRODUCTS PROVIDED HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DPM LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEB SITE OR THE CONTENT, MATERIALS, PRODUCTS AND SERVICES PROVIDED HEREIN, AND EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT ALLOWED BY LAW ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT OR ANY WARRANTY OR REPRESENTATION THAT THE OPERATIONS AND FUNCTIONS OF THIS SITE SHALL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED.
Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.

Without limiting the generality of the foregoing, this Web Site and the Materials contained herein may contain inaccuracies and typographical errors. DPM LLC does not warrant the accuracy or the completeness of the Materials or the reliability of any advice, opinion, statement or other information displayed or distributed through this Web Site. Any reliance on any of the foregoing shall be at your sole risk.

Disclaimer of Liability
IN NO EVENT SHALL DPM LLC, OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, DISTRIBUTORS, AFFILIATES, SUBSIDIARIES, AGENTS OR REPRESENTATIVES, BE IN ANY WAY LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE OR THE CONTENT, MATERIALS AND FUNCTIONS THEREOF, OR OF ANY LINKED WEB SITE, OR OTHERWISE RELATING HERETO, REGARDLESS OF WHETHER THE SAME ARE FORESEEABLE OR IF DPM LLC WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Privacy and Security
Thank you for visiting www.aspenbaycandles.com. DPM LLC is committed to honoring and protecting your privacy while at the same time providing you with a first rate on-line and shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this Web site, how such information may be used, and what security measures are taken to protect your information.

Your privacy and security are extremely important to us. We respect your personal information and will safeguard it.

The basics

  • DPM will not share your personal information with any other company or retailer
  • Your personal information remains strictly confidential
  • DPM does not sell any information about our customers to third parties
  • For your security, we do not store your credit card information. You will need to re-enter it each time you place a new order on our website

How we use your personal information

We use the personally identifiable information you provide for internal purposes, such as:

  • Confirming and tracking orders
  • Verifying or viewing your account if you contact Customer Service
  • Analyzing trends and statistics

Effective Date of this Privacy Policy
This policy is effective as of December 31, 2008.

Collection and Use of Information
When you visit our Web site, place an order, request a catalog and/or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following:

  • domain names of visitors to our site;
  • if you place an order or contact us, your name, address, e-mail address and whatever credit card information you provide in connection with your purchase;
  • "navigational information" regarding the traffic patterns of our Web site, including the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data; and
  • any information that you may choose to submit in connection with any e-mail messages, on-site surveys, registry programs, contests and the like.

We use this information in order to analyze, manage and improve our Web site so that we may continually strive to provide you with the best shopping experience that we possibly can. Information on traffic patterns and the number of page visits and the like helps us to further develop and improve our site layout to better meet your needs. Of course, we also use information such as your name, e-mail address and credit card information to contact you, respond to your inquiries, send you a catalog and to process, deliver and receive payment for your purchases. We may use such information to notify you of services, special offers, new products and other services that we believe may be of interest to you, or to notify you of important new changes in our Web site. Finally, we use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site. For further information, please see "Cookies" and "Providing Third Party Information" below.

Cookies
"Cookies" are small bits of data that a web site can send to your browser and may then be stored on your hard drive. We use cookies in connection with certain features on our Web site, although we note that our cookies do not contain any personally identifying information such as your name. We use the cookies to enable us to store items in your shopping cart and may also use them to help provide you with customized or tailored information or services. You can set your web browser so that you will always be notified when you receive a cookie.

Security
DPM LLC takes reasonable precautions to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software. Any personal information that you provide is encrypted while it is being transmitted over the Internet in order to reduce the possibility that such information can be read by an unauthorized person. Any information collected by us is stored in private files behind a firewall designed to protect your information by denying unauthorized access by outside users.

Opt In/Opt Out
If you do not wish to receive e-mail regarding special offers, or catalogs, please let us know by sending us an e-mail to info@DPMcandle.com. Please be sure that your e-mail includes your name and address. If you are requesting to be removed from our mailing list, please include the source code that is located on the back of your catalog.

You can also let us know by mailing us c/o The DPM LLC Company, Inc., Internet and Catalog Sales, P.O. Box 1446, Starkville, MS 39759 or by calling us at 1-800-748-9249.

If you would like to correct or update any information that you have previously provided, you may do so via e-mail to info@DPMcandle.com, or by mail or phone call as set forth above.

Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications.

Providing Third Party Information
To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Our mailing lists are sometimes made available to companies whose products and services may be of interest to you.

We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. We may share or transfer such non-personally identifiable information with or to our affiliates, licensees and partners. We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to DPM LLC Company, Inc. or to others. We may also disclose your personally identifiable information when we believe the law requires it.

When you visit this Website or view one of our e-mails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Website and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

We may use the information you provide in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We do not sell or rent your personally identifiable information to third parties without your consent, except as disclosed in this Privacy Policy.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Website you agree that your data may be transferred to such parties in these circumstances.

Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used. If you object to any such revisions you must cease using our website. Continued use of our website following notice of any such revisions shall indicate your acknowledgement of such revisions and your agreement to be bound by the terms and conditions of the revised Privacy Policy.

When you complete a feedback form or one of our surveys, you may opt-out of receiving future communications from us. You may change your preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from us or by e-mailing us at info@aspenbay.net. You may remove your name from our mailing list by calling 1-800-748-9249.

European Union Users
YOU EXPRESSLY CONSENT TO DPM LLC\\\'S (OR ITS AFFILIATES’) PROCESSING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. YOUR PERSONAL INFORMATION MAY BE PROCESSED BY DPM LLC (OR ITS AFFILIATES) IN THE COUNTRY WHERE IT WAS COLLECTED AND IN THE UNITED STATES. UNITED STATES LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY.
IF YOU REPRESENT AN ORGANIZATION, YOU WILL BE RESPONSIBLE TO ENSURE THAT EACH MEMBER OF YOUR ORGANIZATION (INCLUDING EMPLOYEES AND CONTRACTORS) ABOUT WHOM PERSONAL INFORMATION MAY BE PROVIDED TO DPM LLC (OR ITS AFFILIATES) HAS GIVEN HIS OR HER EXPRESS CONSENT TO DPM LLC\\\'S (AND ITS AFFILIATES) PROCESSING OF SUCH PERSONAL INFORMATION.

Web site Customer Service
At DPM, our goal is your complete satisfaction. We are proud to offer the highest quality products and superior customer service. If you have questions regarding an order, please contact us at 800-748-9249.

Customer Service
Monday-Friday 9:00 am - 5:00 pm CST at 1-800-748-9249 or email: customerservice@apsenbay.net
If you need assistance during non-business hours, please email us and we will get back to you within 2 business days.

Return Policy
Please inspect your order carefully. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. In the event of damage during shipping, please contact our customer service department within 3 days of receiving your purchase.

Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement on items damaged during shipping. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.

Shipping and Handling

 

Total Ground
$0 to $16.00 $6
$16.01 to $25.00 $8
$25.01 to $50.00 $10
$50.01 to $75.00 $12
$75.01 to $100.00 $15
$100.01 to $150.00 $18
$150.01 to $200.00 $22
$200.01 and up  

** Orders shipping to Canada will be charged 30% of the order total.

All orders ship from our facility in Starkville, Mississippi. Orders will be shipped via UPS Monday - Friday, except on major holidays. Orders placed on holidays and weekends will be processed within two business days.

Two-Day Shipping Available*

$15 will be added to the delivery charge. Orders must be placed by 1:00 p.m. CST Monday-Friday.

Due to the nature of our products, we try to limit the time spent in warmer climates, particularly in summer months. Candles simply do not survive shipping over a weekend during the height of summer. DPM reserves the right to delay shipping without notice.

DPM will ship only to residential or business addresses, no P.O. Boxes. Please call customer service at 800-748-9249 to arrange alternative shipping options.

**Overnight shipping may be available at an additional charge. Please contact customer service at 800-748-9249 to request overnight delivery.

**If shipped Ground, packages should be received within:

1-2-days for Southeast, KY and OH

2-3 days for Central and Eastern States (excluding New England)

4-5 days for Western States, New England, AK and HI

Alaska and Hawaii: A $15 surcharge will be added to the ground delivery charge. Unfortunately, we cannot ship overnight outside of the Continental U.S.

International Orders and U.S. Territories: DPM retail products cannot be shipped outside of the Continental U.S. at this time.

FREQUENTLY ASKED QUESTIONS

If you can\\\'t find an answer to your question, email Customer Service at customerservice@apsenbay.net or fill out an online form HERE.

ORDER INFORMATION

When will my credit card be charged?
Your card will be charged on the day you place your order. We make every attempt to send your order on the next business day after it is placed, but occasionally due to high order volume or backorders, this is not always possible.

How will the charge appear on my credit card?
The charge will appear on your credit card as: "DPM."

Do I have to pay sales tax?
By law, we must charge sales tax in all states except Alaska, Delaware, Montana, New Hampshire and Oregon.

I need a copy of my invoice.
Please Sign In to your account to access your order history.

What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

How do I enter a shipping address?
During checkout, select New Ship-To Address from the Ship-To drop down menu. Enter the address your package should be shipped to.

Should I put spaces or dashes in the credit card number?
No. Your card number should be entered as a continuous string of numbers.

Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit or the credit card computer may have gone haywire. If you have problems, please contact our Customer Service 8 AM -5 PM Central Standard Time, Monday-Friday, at 800-748-9249. Please provide them with any error messages you may have received.

How do I start a new order?
You can start a new order simply by adding items to your bucket (shopping cart). When you have put all the items you wish to purchase in your bucket, click the "Checkout" button in the top right-hand corner of your screen.

Why is tax to Canada so high?
We have to charge customs brokerage fees on all orders shipped to Canada. Unfortunately, we must charge 20% of the order value on all orders shipped to Canada to cover these fees. This fee is displayed as tax during the checkout process.

SHIPPING INFORMATION

Has my order shipped?
To see the shipment status of your order, please login to your account and click "View Order Status and History".

When do I need to have my order placed for expedited shipping?
Next Day Air and 2nd-Day Air orders must be submitted by 12:00 p.m. Central Time to be shipped out the same day. Our warehouse is open regular business hours.

How do I get my tracking number?
You can easily retrieve your tracking number by viewing the details of your placed order. To do so, please login to your account and click "View Order Status and History". Find the line with the correct order, and click "Track".

Do you ship to my country?
We currently ship to the United States (including Alaska and Hawaii) as well as to Canada. Unfortunately, we currently cannot accept orders from other countries.

When will my backorder ship?
Customer Service will contact you with an estimated date when the product will be ship.

Can I change my shipping address?
You can change your Ship-To address at any time by selecting the My Account link in the upper right of the website, and then selecting Manage Addresses from the menu on the left of the page. If you have already placed an order and wish to change the Ship-To address for that order, contact Customer Service at 800-748-9249Monday - Friday from 8:00 a.m. to 5:00 p.m. CST.

How do you calculate shipping charges?
Shipping charges and fees are imported directly from UPS and are based on the weight and size of your order, as well as the Ship-To address. All packages originate in Eagan, MN.

PRIVACY & SECURITY

What is your privacy policy?

Please be assured that as a DPM customer and visitor to our site, we will not share your personal information with any other company or retailer. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about DPM. Your personal information remains strictly confidential. DPM does not resell any information about our customers to third parties. For your security, we do not store your credit card information. You will need to re-enter it each time you place a new order on our website.

RETURNS & CANCELLATIONS

What is your Refund Policy?
If you are dissatisfied for any reason with your order from DPM.com, we will gladly make an exchange or refund your money. Simply return the item(s) to us, specifying whether you’d like an exchange or a refund. We will promptly reship or refund your credit card.

For items purchased at stores, contact the store the purchase was made at to find out their refund policy.

How do I cancel my order?
To cancel your order, please contact Customer Service at 800-748-9249 Monday-Friday or e-mail us at customer-service@aspenbay.net before 11:00 am (central time) on the day you place your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.

How do I request a refund?
To obtain a refund for the DPM items you purchased online, please send an e-mail to Customer Service with your request for a refund or an exchange within 60 days of your original purchase. Or to request a refund by phone, please contact customer service at 800-748-9249.

When will the credit appear on my credit card?
If you are returning products, a refund credit will be applied to your credit card within 2 business days upon receipt of the returned products. If you are not returning products, the credit will appear within 2 business days after your request is approved by our Customer Service Department. However, it may take up to 10 business days for the credit to appear on your credit card.

Shipping Schedule:

DPM ships merchandise within the Continental lower 48 States and Hawaii /Alaska during business days via UPS ground service only. Unless temporary promotional flat shipping rates apply, rates are based on merchandise total and apply to orders shipped to a single address.

Sorry, we cannot accommodate International orders, orders to Canada and we do not deliver to APO/FPO or P.O. Boxes.

Ground Service:

We currently offer flat rate shipping of $7.25 for all orders shipped within the Continental U.S.A. All orders shipped to Alaska and Hawaii will be charged a flat $35 shipping fee. Please refer to the outbound view map to determine when your order will arrive.

Product Care

The first burn of your new candle is important as it establishes a memory recall feature for subsequent use. To prevent future tunneling (which wastes wax), you MUST burn your candle long enough for the entire surface to melt from edge to edge, the entire diameter of the container. Subsequent burn time should never exceed 1 to 1.5 hours per inch of candles diameter per session.

To maximize your new candle life, we strongly recommend practicing these super simple guidelines:

  • A candle is a controlled fire. NEVER burn it on or near anything that can catch fire.
  • Always burn within your sight and out of reach of children and pets.
  • After every lighted session, trim the cotton wick by pinching it to 1/8" every time.
  • Always burn on a heat resistant surface.
  • Always recycle glass or metal components responsibly.

Aspen Bay Candles - Safety and Use Instructions - To extend the life and enjoyment of your candle:

Aspen Bay’s candles are made from the highest quality ingredients, and produce a soft light and wonderful scent. For maximum life, we urge you to follow these simple instructions: On first use, light for one minute, then extinguish and trim wick to ¼” before relighting. For best burn results, and to minimize soot, always keep wick trimmed to ¼” throughout life of product. Burn 1 hour per inch in diameter - allow candle to cool fully before relighting. Push wick into wax with a fireproof object (then stand up and trim) to extinguish without smoking (Do not do this if you can see the metal wick clip). Keep out of direct sunlight to minimize fading. Be sure to remove all wick trimmings and other foreign materials from wax before relighting.

Our Fragrance Mushroom
While burning, our candle wicks will develop a black “fragrance mushroom.” This fragrance mushroom” is caused by the superior wax blends and the high volume of custom-blended fragrance and essential oils which have made our “Fragrances with Wickstm” so popular. Both our highly refined Blossom wax (used in all of our molded products) and our Soy wax blends (used in all containers) have a low natural oil content, allowing them to fully absorb 2-3 times more fragrance oil than most candles - leaving the surface oil-free while ensuring superb scent ‘throw’ while burning. The wick works like a straw while the candle is burning, drawing the fragrance and essential oils through the wax and releasing the wonderful aromas right into the air. The high levels of fragrance that we use can leave deposits on the head of the wick – this “fragrance mushroom” is a constant reminder to you of our high levels of fragrance, and a symbol of our dedication to quality and your enjoyment. When a “fragrance mushroom” forms, gently blow out the flame, let cool, trim the wick to ¼” and relight. As with any candle, without the simple attention of keeping the wick trimmed, the “fragrance mushroom” may create an oversized flame and cause smoke.

Warning: For adult use only.
To prevent fire, keep any burning candle within sight. Keep out of reach of children and pets. Never burn a candle near anything that can catch fire. Burn only on a stable and heat resistant surface. All non-container candles must be burned in an appropriate container. Do not burn on a heat-absorbing surface like glass or marble, and discontinue use when wax is ½” from bottom, or molded and pillar candles may spill over (or container candle’s container may break). Keep out of drafts, and keep wick trimmed, or candle will smoke. If flame becomes too large, extinguish candle and trim wick. We cannot be held responsible for damage caused by soot, smoke or fire. Do not touch, move or trim candle while hot. Always remove all packaging from candle, and candle from all packaging before lighting. No matter how good they smell, candles are not edible! Please respect the fact that candles create their beauty using fire; burn carefully and enjoy!

Notice Regarding Wicks
There has been a good deal coverage in the media regarding possible health issues relating to candles containing lead wicks, much of which has been confusing or misleading. In order to eliminate any concern or confusion on the part of our guests and consumers in general, ASPEN BAY WOULD LIKE TO ASSURE YOU THAT THE ASPEN BAY CANDLE COMPANY DOES NOT USE LEAD WICKS IN ANY OF OUR CANDLE PRODUCTS, AND NEVER HAS. All of our candle products are manufactured with coreless, zinc-core or paper-core braided cotton wicks that are free from lead and completely safe according to The National Candle Association. At Aspen Bay Candle, we care about the health and wellbeing of our customers. We are committed to producing high quality candle products that can be enjoyed safely.

For questions or assistance, call 800-748-9249
All Rights Reserved